Anyone who’s traveled from New York will tell you they prefer John F. Kennedy Airport (JFK) to Laguardia (LGA). With all the construction that’s been taking place over the last couple of years, these complaints about the airport have only worsened. Now there’s proof to back up all the talk.
According to this year’s 2018 North America Airport Satisfaction Study, Laguardia comes in dead last with travelers…for yet another year. Since 2015, LGA has kept its home at the bottom of this list.
“Now in its 13th year, the study is based on responses from 40,183 North America travelers who traveled through at least one domestic airport and covers both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience.”
Of the 25 large airports ranked on this list the ultimate loser was Laguardia Airport.
Points were given to airports based on six factors. In their order of important, these included:
- Terminal Facilities
- Airport Accessibility
- Security Check
- Baggage Claim
- Check-in/Baggage Check
- Food, Beverage & Retail
Out of 1,000 points, Laguardia only received 678. The only airport on the list to not break 700 points. For most city travelers LGA is the closest airport in Queens, but many will take the longer route to JFK just to avoid dealing with LGA.
However, to be fair, JFK didn’t do too well either. The international airport came in toward the bottom of the list for the Mega Airport Ranking, but beat out Newark Liberty International.
Hopefully once the renovations are made to Laguardia Airport, and the construction madness is over, maybe they’ll start to rank higher?