The MTA, in partnership with the Port Authority of New York and New Jersey, has started a public outreach program at Jamaica Station.
The initiative seeks commuter feedback for a significant redesign of the transit hub, which serves approximately 200,000 passengers daily.
MTA and Port Authority staff are hosting a table at the station to answer questions and collect suggestions directly from the public.
This in-person effort runs concurrently with a customer survey, which will be available online until Friday, May 8.
A hub poised for modernization
The redesign project is supported by a $50 million state funding commitment for its planning phase.
The stated goal is to better integrate the Long Island Rail Road, subway, and AirTrain JFK services.
The station, ranked as the fourth busiest commuter rail hub in North America, has not undergone a major upgrade since the AirTrain connection was established 23 years ago.
“Customer feedback means we’ll know exactly what those millions of riders want to see in their new station,” said Long Island Rail Road President Rob Free, noting the project’s aim to improve the customer experience.
Responding to increased service demands
The need for upgrades has been amplified by a recent surge in train traffic.
Since the opening of Grand Central Madison, the number of LIRR trains stopping at Jamaica daily has increased by 54%.
The planned modernization is intended to improve passenger flow and reduce crowding throughout the station complex.
State Senator Leroy Comrie described the station as a “daily touchpoint for families throughout Queens” and said the outreach aims to “ensure the future of Jamaica Station reflects the needs of our community.”
The project’s objectives include creating a safer and more accessible connection between the various transit services.
Keep an eye out if you pass through Jamaica Station today or tomorrow, or submit your suggestions online here.
